ndaji's Privacy Policy

1 Purpose of This Policy

ndaji ("we", "us" or "the platform") places the highest importance on your privacy. This Privacy Policy ("Policy") explains what information we collect when you use ndaji's website, applications and related services ("Services"), how we use that information, and the steps we take to keep your data secure.

This Policy forms part of ndaji's Terms and Conditions and both documents should be read together. By using the Services you agree to the terms set out in this Policy. If you disagree with any part of this Policy, please stop using the Services.

This Policy applies to users located in Bangladesh and has been prepared in accordance with the applicable data protection and privacy laws of Bangladesh.

2.1 Personally Identifiable Information

When you create an account on ndaji or use the Services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (where identity verification is required)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)

We only collect information that is necessary to provide the Services, verify identity, and meet legal obligations.

2.2 Usage & Activity Data

Information collected automatically while you use the Services includes:

• Login time, session duration and logout time
• Gaming history and transaction records
• Deposit and withdrawal details
• Browser type, operating system and device information
• IP address and geographic location (country level)
• Clicks, page visits and navigation patterns

2.3 Cookies & Tracking Technologies

ndaji uses cookies and similar tracking technologies to improve the quality of its Services and enhance the user experience. Cookies are small text files stored on your device that help ensure the functionality of our Services.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To analyse and improve the use of the Services

You can control or disable cookies through your browser settings, though this may affect the functionality of some Services.

3 How We Use Your Information

Collected information is used for the following lawful purposes:

• Account management: To create, verify and manage your account
• Service delivery: To operate betting, casino games and other services
• Transaction processing: To complete deposits, withdrawals and financial transactions
• Age and identity verification: To prevent access by those under 21 years of age
• Responsible gaming: To identify unusual gaming patterns and provide support where needed
• Fraud prevention: To meet anti-fraud and anti-money laundering (AML) obligations
• Customer support: To resolve your queries and complaints
• Service improvement: To improve platform quality and user experience
• Communications: To send important updates, security notices and promotional information (subject to your consent)

ndaji never sells your personal information to third parties and does not share your data for advertising purposes without your permission.

4.1 When Data Is Shared

ndaji may share your information with third parties in limited and specific circumstances:

• Service partners: With payment processors (bKash, Nagad, Rocket, Upay and banks), technology infrastructure providers and game suppliers — only the minimum information necessary to deliver the Services is shared
• Legal obligations: To comply with valid orders from Bangladeshi courts or regulatory authorities
• Fraud prevention: To assist relevant authorities in preventing fraud, money laundering or other unlawful activity
• Business changes: In the event of a merger or acquisition — users will be notified in advance

All of our service partners operate under data protection agreements consistent with this Privacy Policy.

4.2 International Data Transfers

In some cases your information may be processed or stored on servers located outside Bangladesh. For such transfers we ensure that adequate data protection measures are in place in the destination country and that your information remains equally protected.

5 How We Keep Your Information Secure

ndaji uses industry-standard security technologies to protect your personal information from unauthorised access, modification, disclosure or destruction. Our security measures include:

• SSL/TLS encryption: All data transfers between you and our servers are encrypted
• Two-factor authentication (2FA): An additional layer of protection to prevent unauthorised access to your account
• Encrypted database: Stored sensitive information is kept in encrypted form
• Regular security audits: Periodic reviews to identify and address vulnerabilities
• Access controls: Only authorised staff can access specific data
• Firewall and intrusion detection: Active monitoring to prevent cyberattacks

While we are committed to maintaining the highest level of security, transmitting information over the internet is not entirely risk-free. We provide the maximum protection that is technically feasible, but absolute security cannot be guaranteed.

6 How Long Data Is Kept

ndaji retains your personal information only for as long as is necessary to provide the Services and meet legal obligations. General guidelines:

• Account information: For as long as the account is active and for the applicable legal period after closure
• Transaction records: A minimum of five years in accordance with financial law
• Customer support communications: Up to two years after the issue is resolved
• Cookie data: From a few days up to one year depending on the type of cookie
• Age and identity verification documents: For the applicable regulatory period even after account closure

At the end of the specified period, data is securely deleted or anonymised.

7 Your Rights Regarding Your Information

ndaji recognises the following rights in relation to your personal information:

• Right to access: You can find out what information we hold about you
• Right to rectification: You can request correction of inaccurate or incomplete information
• Right to erasure: In certain circumstances you can request deletion of your information — however this may not be possible where legal or regulatory obligations apply
• Right to restrict processing: In certain cases you can ask us to limit how your information is used
• Right to withdraw consent: You can withdraw consent from any processing based on your consent
• Right to complain: You can raise a complaint about our data protection practices

To exercise any of these rights, please contact us. We will review your request as soon as possible and respond within the limits of applicable law.

8 Information of Those Under 21

ndaji's Services are intended for users aged 21 and over only. We do not knowingly collect personal information from minors. We endeavour to ensure this through an age verification process at the time of account creation.

If we become aware that information has been collected from a person under the age of 21, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team without delay.

9 Promotional Messages & Opt-Out

With your consent, ndaji may occasionally send promotional offers, bonus information or service updates via email or SMS. Every marketing message will include an option to unsubscribe.

You can request to stop receiving marketing communications at any time. However, messages relating to account activity, security notices and legal obligations may still be sent at all times.

10 External Services & Links

The ndaji platform may include third-party services such as payment gateways and game suppliers. These third parties have their own privacy policies and collect and process information in accordance with their own policies.

We are not responsible for the privacy practices of third-party websites or services. We recommend reading their privacy policy before using any third-party service.

11 How This Policy Is Updated

ndaji may update this Privacy Policy from time to time. Revisions to the Policy may be necessary due to changes in the scope of the Services, legal obligations or technical changes.

For significant changes we will notify you in advance via your registered email or through the platform. Continued use of the Services after a change is made will be considered as your acceptance of the updated Policy.

The "Last Updated" date shown at the top of the page always indicates the date on which the most recent version of this Policy was published.

12 Privacy-Related Enquiries

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact our support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

For more information you can visit our FAQ page or Responsible Gaming page.