ndaji FAQ

Before contacting support, keep your account username or registered mobile number handy. If the issue is related to a transaction, note down the transaction date, amount, and payment method name. Sharing a screenshot, if you have one, helps resolve the issue faster. Writing a brief description of the problem beforehand will allow the support agent to assist you more quickly.

ndaji offers two support channels. The first is the live chat built into the site — you can speak with an agent instantly from any page. The second is email: [email protected] — email is suitable for more detailed queries or those requiring documentation. Help is available in both Bengali and English through both channels.

Yes, ndaji's support team is active seven days a week, twenty-four hours a day. You can reach live chat and email support on Fridays, Saturdays, and public holidays as well. For any urgent issue — a stuck transaction or login problem — don't hesitate to get in touch even at night.

ndaji's support team is able to assist in both Bengali and English. The team has been built with Bangladeshi players in mind, so writing in Bengali will still get you a quick and accurate response. You won't receive any less assistance because of the language you choose.

After sending an email to [email protected], you will usually receive an automated confirmation message. If you don't receive one, check your spam folder. To confirm your message was received, include your username in the email subject line. If you need a quick resolution, live chat is the best option.

After a successful withdrawal request at ndaji, the money typically arrives in your bKash, Nagad, Rocket, or Upay account within 10 to 45 minutes. Bank transfers may take a little longer depending on the bank's processing time. If there is a slight delay during peak hours, don't worry — you can let support know.

The minimum withdrawal amount at ndaji is ৳800. This applies equally across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. If your balance is below ৳800, a withdrawal request cannot be made; in that case, try again after winning a bit more.

For security reasons, ndaji only processes withdrawals to the mobile wallet or bank account registered in the player's own name. Sending to someone else's number or a third-party account is not possible. This rule is in place to protect your funds.

A pending withdrawal usually means the process is underway. If the money has not arrived within the normal timeframe — 10 to 45 minutes — contact live chat or [email protected] with your transaction ID. The support team will quickly check the status and update you. Do not cancel the request yourself.

To withdraw winnings earned from a bonus, the wagering requirement must be met. For the welcome bonus, you only need to wager 15 times the bonus amount itself. Example: if you receive a ৳1,000 bonus, you need to place ৳15,000 in bets. After that, the bonus and related winnings become withdrawable. The deposited amount is separately withdrawable.

In live dealer games, a real dealer runs the game in front of a high-definition camera from a professional studio. You can see and hear them on your screen from home and place bets in real time. Game outcomes are determined through real cards or a roulette wheel — not software — making the experience much more credible and transparent.

Yes, ndaji's live casino is fully mobile-friendly. You can play directly from a smartphone or tablet browser — no separate app download is needed. For the best experience, use Wi-Fi or a stable mobile data connection, as a video stream will be active.

ndaji offers live tables across a range of limits. There are tables with lower minimum stakes for players on a smaller budget, and high-stake tables for those looking for a higher-bet experience. The betting limits for each table are clearly displayed next to it in the game lobby, so you can choose a table that suits your budget before joining.

Teen Patti is a very popular card game in South Asia and is well known in Bangladesh too. Each player receives three cards and the goal is to form the best three-card hand. The top hands are Trail (three of a kind), Pure Sequence, Sequence, Color, Pair, and High Card. The game has simple rules, so new players can pick it up quickly.

Andar Bahar is a traditional card game from the Indian subcontinent. The dealer places one card in the middle — this is the "joker." Cards are then dealt alternately to two sides — Andar (inside) and Bahar (outside). You bet in advance on which side will receive a card matching the joker first. It is extremely simple, fast-paced, and exciting.

After opening a new account at ndaji, the welcome bonus is added automatically when you make your first deposit. You will receive a 100% bonus on your first deposit, up to a maximum of ৳20,000. Example: depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000. No bonus code entry is required.

At ndaji, wagering is calculated on the bonus amount only — the deposit amount is not included. The wagering requirement for the welcome bonus is 15 times. Example: receiving a ৳1,000 bonus means you need to wager ৳1,000 × 15 = ৳15,000. After that, winnings related to the bonus can be withdrawn. The deposited amount is withdrawable separately. This approach is relatively player-friendly.

The welcome bonus has a specific validity period within which the wagering requirement must be completed. If the requirement is not met before the period ends, the unused bonus and any related winnings may be forfeited. You can see how long the bonus remains active in the bonus section of your account. Starting to play on time is the best strategy.

Generally, bets placed on slot games count fully toward the wagering requirement. Some games — such as certain live dealer or table games — may contribute partially or be excluded entirely. How much each game counts is stated in the bonus terms and conditions. For any uncertainty, asking support is the best approach.

Yes, but there is a cap on the bonus. You receive 100% of your first deposit, but up to a maximum of ৳20,000. Example: depositing ৳42,000 gives a bonus of ৳20,000 (100% would have been ৳42,000, but the maximum is ৳20,000), bringing the total balance to ৳62,000. So for deposits above ৳20,000, the effective bonus rate decreases.